Last updated: July 24, 2025
Your privacy matters to us. This policy explains how The Plumbing Inc., operating ThePlumbing.ca, collects, uses, protects, and shares your personal information.
1. Information We Collect
a. Personal Information
When you request a quote, create an account, schedule a service, submit feedback, or contact us, we may collect:
Name, email, phone number, mailing address, payment information, service address, and details about your property and plumbing needs.
b. Usage & Device Information
We collect technical data automatically whenever you visit our site, such as your IP address, browser type, device type, and browsing activity.
c. Cookies & Tracking Technologies
We may use cookies, web beacons, and similar tools to:
Improve user experience, remember preferences, track engagement, and assist with analytics & marketing.
2. How We Use Your Information
Service Delivery: Provide and schedule services, issue invoices, process payments, fulfill orders.
Communication: Confirm quotes, schedules, send service reminders, respond to inquiries.
Personalization: Tailor content, offers, open a user profile for future services.
Analytics: Understand website performance and user behavior.
Legal Obligations: Comply with laws, resolve disputes, protect against fraud.
3. Disclosure of Information
We may share your information with:
Service providers (e.g., payment processors, email platforms, CRM tools).
Legal & Safety: Authorities or others if legally required or to protect rights.
Business Transfers: If we sell or restructure, your data may be transferred under confidentiality.
4. Data Security
We implement technical and organizational safeguards (e.g., encryption, access controls) to protect your data.
No method of transmission or storage is 100% secure, and we can’t guarantee absolute protection—though we make reasonable efforts.
5. Third‑Party Links & Services
Our site may include links to third-party sites (e.g., payment gateways or social media).
These services have their own privacy and data practices, and we’re not responsible for them.
6. Your Rights & Choices
Access & Correction: You can request access to or correction of your personal data.
Service Communications: You may opt out of newsletters or marketing emails via links or by contacting us.
Cookies: Most browsers let you control cookies; disabling them may affect site functionality.
Deletion Requests: Email us to request deletion of your personal data, subject to legal retention requirements.
7. Children’s Privacy
Our Services aren’t directed to children under 13. We don't knowingly collect from them. If you believe we have, contact us and we will remove it.
8. Changes to this Policy
We may update this Privacy Policy. The "Last updated" date will change accordingly.
Continued use after updates means you accept the revised policy.
9. Contact Us
If you have questions or requests regarding your privacy or this policy, please contact:
